One of the major expenses CATV operators incur is for customer services - with thousands of technicians visiting customers' houses everyday to fix the home cable TV installation, and the additional enormous logistic support from customer call centers and warehouses.
And yet we cannot do without them. The MSO's reputation and brand depend on managing these services and maintaining high customer satisfaction.
Thanks to Safecom's many years of experience in the field, the company has managed to identify and solve many of the common – and costly – outage causes.
Safecom home networking products can assist operators to reduce the major budget for service by eliminating the root cause behind most failures at subscribers' homes.
|
Home Networking
|
Safecom - Saving Customer Service Costs
|
|
Drop Amplifiers & upstream noise blocker.
|
|
-
Highly reliable.
|
|
28 dB upstream noise blocking. |
|
100% QC saves recall technicians replacing defective amplifiers.
|
|
Eliminates RF noise & harmonic signals at the upstream path
|
|
90 º Wall Socket
|
|
Prevents familiar problem of 'No Service!' when customer just moved their TV set furniture
|
| Eliminates unnecessary call-outs |
|
Rubber Sleeve
|
|
Fully waterproof
|
|
Preferred choice for total weather proofing
|
|
Self-sealing design ensures all connections are totally
|
|
safeguarded - even in most extreme weather
|
|
Drop Splitters
|
|
High quality & reliable 100% QC
|
|
safeguarded - even in most extreme weather
|
|
Gold-plated, beryllium copper inner connectors – eliminates
|
|
corrosion & ensure maximum connectivity for years
|
|
Tongue & Groove casing - ensures top reliability & 0% failure rate.
|
Drop Amplifiers:
Drop Amplifiers are critical elements for home networking. Regular, low quality products cause RF noise and harmonic signals that flow to the upstream path.
Such problems are harmful to the service at the entire node and are extremely difficult and time consuming to indentify after installation.
To increase the reliability of quality of service and save on maintenance costs Safecom introduced its high quality amplifiers for best RF performance with no risk of unknown IC chip performance.
|
|
Safecom Amplifiers
|
Regular Amplifiers
|
|
IC Chip
|
Top Quality ANADIGICS ADA 10000 IC Chip
|
Low Cost IC Chip
|
|
Low Reliability & Performance
|
|
Inner Connector
|
Glod-Plated,Berylium Copper
|
Unknown
|
|
Low Connectivity
|
|
Lost upstream signal
|
|
SCTE Compliant F-Port
|
YES
|
Unknown
|
|
Noise & Distortion
|
Lowest Noise & Distortion
|
Unknown-High noise at return Path
|
|
6kV Wave Surge
|
O.K
|
Unknown-Protecting harm Voltage to Converter & TV
|
|
Tongue & Groove Casing.
|
O.K
|
Normally Low Cost Solder Back-Low reliability & Higher Failure rate.
|
|
100 % Quality Control
|
Every device QC Checked
|
Statistic QC - signifacnt failure rate,High Maintenance cost.
|
|
Cost
|
Factory Prices (FOB)
|
Unknown.
|
|
Warranty
|
Lifetime Warranty
|
1 Year Limited Warranty-High Failure rate & low reliability.
|